Privacy Policy

1. Introduction

Welcome to VIDA ("we," "us," or "our"). VIDA Wellness Corp operates yoga studios in BGC, Alabang, Rockwell, and Clark, Philippines, and provides yoga classes, wellness services, and related offerings through our website (vidayogaph.com), mobile applications, and in-studio services.

We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our mobile app, book classes, purchase memberships, or interact with our services.

By using our website, mobile application, or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. What Information Do We Collect?

We collect several types of information from and about users of our services:

2a. Personal Information You Provide to Us

When you interact with VIDA, we may collect the following personal information that you voluntarily provide:

• Contact Information: Name, email address, phone number, mailing address

• Account Information: Username, password, profile photo

• Payment Information: Credit card details, billing address, payment history (processed through secure third-party payment gateways)

• Booking Information: Class preferences, schedule selections, attendance history

• Health Information: Emergency contact details, health conditions or injuries that may affect your practice (provided voluntarily for your safety)

• Communication Data: Information you provide when contacting us via email, phone, contact forms, or social media

• Marketing Preferences: Your preferences for receiving promotional materials and newsletters

• Survey and Feedback Data: Responses to surveys, reviews, testimonials, and feedback forms

2b. Information Collected Automatically

When you visit our website or use our mobile app, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers

• Usage Data: Pages visited, time spent on pages, links clicked, navigation paths, features used

• Location Data: General geographic location based on IP address

• Session Information: Login times, session duration, interaction patterns

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 7 for details)

2c. Information from Third Parties

We may receive information about you from third-party platforms such as:

• ClassPass: If you book classes through ClassPass, we receive your name, booking details, and attendance information

• Social Media Platforms: If you connect your social media accounts, we may receive profile information you choose to share

• Payment Processors: Transaction confirmation and payment status information

3. How Do We Collect Information?

We collect your personal information through the following methods:

3a. Direct Collection

• Account Creation: When you register for an account on our website or mobile app

• Class Bookings: When you book or purchase classes, workshops, memberships, or packages

• Contact Forms: When you submit inquiries, requests, or feedback through our website

• Email and Phone: When you communicate with us directly via email or phone

• In-Studio: When you visit our studios and interact with our staff or fill out forms

• Surveys and Reviews: When you participate in surveys or leave reviews and testimonials

3b. Automated Collection

• Website and App Use: Through your browsing and interaction with our digital platforms

• Cookies: Through cookies and similar tracking technologies placed on your device

• Analytics Tools: Through third-party analytics services like Google Analytics

3c. Third-Party Sources

• Booking Platforms: Through integrations with ClassPass and similar services

• Payment Processors: Through Wix Payments and other payment gateways we use

• Social Media: When you interact with our social media pages or share content

4. Why Do We Collect Your Information?

We collect and use your personal information for the following purposes:

4a. To Provide and Improve Our Services

• Process your class bookings, memberships, and workshop registrations

• Manage your account and provide customer support

• Deliver the services you've purchased or requested

• Send booking confirmations, class reminders, and schedule updates

• Process payments and maintain transaction records

• Improve our services, classes, and customer experience

• Develop new offerings based on user preferences and feedback

4b. To Communicate With You

• Respond to your inquiries, questions, and support requests

• Send important notices about changes to our services, policies, or terms

• Provide class schedules, instructor updates, and studio announcements

• Share wellness tips, yoga resources, and educational content

4c. For Marketing and Promotional Purposes (with your consent)

• Send newsletters, promotional offers, and special event invitations

• Inform you about new classes, workshops, and wellness programs

• Share updates about our studios and community events

• Conduct surveys to understand your preferences and improve our offerings

4d. For Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes

• Protect against fraud, unauthorized access, and security threats

• Enforce our Terms and Conditions and other policies

• Resolve disputes and address violations of our policies

4e. For Analytics and Business Operations

• Analyze usage patterns and trends to improve our website and app

• Create aggregated, anonymized statistical data for business insights

• Monitor and improve website performance and user experience

• Understand which classes and services are most popular

5. How Do We Store, Use, Share, and Disclose Your Information?

5a. Data Storage and Security

Hosting Platform: Our website is hosted on the Wix.com platform. Wix.com provides us with the online infrastructure that allows us to operate our website and offer our services to you. Your data may be stored through Wix.com's data storage systems, databases, and applications. Wix stores your data on secure servers protected by firewalls and industry-standard security measures.

Security Measures: We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data during transmission (SSL/TLS)

• Secure password protection for user accounts

• Regular security assessments and updates

• Access controls limiting who can access personal information

• Staff training on data protection and privacy

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

5b. Payment Information Security

All payment transactions processed through our website are handled by PCI-DSS compliant payment gateways provided by Wix.com and other trusted payment processors. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information. We do not directly store your complete credit card information on our servers.

5c. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers and Business Partners:

• Wix.com: Our website hosting and platform provider

• Payment Processors: For processing payments and managing transactions

• Email Service Providers: For sending newsletters and communications (with your consent)

• Analytics Providers: Google Analytics and similar services to understand website usage

• Booking Platforms: ClassPass and other integrated booking services

• Cloud Storage Services: For secure data backup and storage

• Marketing Tools: For managing campaigns and communications (with your consent)

• These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Legal Requirements: We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, legal claims)

• Government or regulatory requests

• Investigations of potential violations of our policies

• Protection of our rights, property, or safety, or that of our users or the public

Business Transfers:

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and give you the opportunity to manage your data preferences.

With Your Consent:

We may share your information with third parties when you have given us explicit consent to do so.

5d. International Data Transfers

Your information may be transferred to and maintained on servers located outside of the Philippines. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

6. How Do We Communicate With You?

We may contact you through the following channels:

6a. Communication Methods

• Email: For booking confirmations, account updates, newsletters, and promotional offers

• SMS/Text Messages: For class reminders and important notifications (with your consent)

• Phone Calls: For customer support, class inquiries, or important account matters

• Push Notifications: Through our mobile app for class reminders and updates (if you enable notifications)

• In-App Messages: Through our mobile application

• Postal Mail: For special communications or legal notices

6b. Types of Communications

Transactional Communications (cannot be opted out):

• Booking confirmations and receipts

• Class schedule changes or cancellations

• Account security alerts

• Important policy or service updates

• Customer support responses

Marketing Communications (can be opted out):

• Promotional offers and special discounts

• Newsletter and wellness tips

• New class and workshop announcements

• Event invitations and community updates

• Surveys and feedback requests

6c. Managing Communication Preferences

You can control the types of communications you receive from us:

• Email: Click the "unsubscribe" link at the bottom of any marketing email

• Account Settings: Update your communication preferences in your account dashboard

• Contact Us: Email us at vidayogaph@gmail.com to update your preferences

• SMS: Reply "STOP" to any promotional text message

• Push Notifications: Disable notifications in your mobile device settings

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages necessary for your bookings and account management.

7. Cookies and Tracking Technologies

7a. What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us recognize your device and remember your preferences, making your experience more efficient and personalized.

7b. Types of Cookies We Use

Essential Cookies: These cookies are necessary for our website to function properly. They enable core functionality such as:

• User authentication and account access

• Shopping cart functionality

• Class booking system operation

• Security and fraud prevention

Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. These help us:

• Track visitor numbers and traffic sources

• Identify popular pages and content

• Measure website performance

• Improve user experience based on usage patterns

We use Google Analytics, which collects information about your use of our website. Google Analytics uses cookies to track interactions and generate reports about website activity. You can learn more about Google's privacy practices at www.google.com/policies/privacy/partners/.

Functionality Cookies: These cookies enable enhanced functionality and personalization:

• Remember your login information

• Store your preferences (language, location)

• Customize content based on your interests

• Remember items in your cart or wish list

Marketing Cookies: With your consent, we may use marketing cookies to:

• Show you relevant advertisements

• Track the effectiveness of our marketing campaigns

• Prevent you from seeing the same ads repeatedly

• Understand which marketing channels are most effective

7c. Third-Party Cookies

Our website may also use cookies from third-party services:

• Wix.com: Platform and hosting services

• Google Analytics: Website traffic analysis

• Social Media Platforms: Facebook, Instagram integration (social sharing buttons)

• Payment Processors: Secure payment processing

• Advertising Networks: If we use remarketing services

These third parties may have their own privacy policies governing how they collect and use information. Their practices are not covered by this Privacy Policy.

7d. Managing Cookies

You have several options for managing cookies:

• Browser Settings: Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies

  • Accept only first-party cookies

  • Delete cookies after each session

  • Get notified when cookies are being set

  • Please note that blocking or deleting cookies may impact your ability to use certain features of our website.

• Opt-Out Tools:

• Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on

• Advertising Preferences: Visit www.youronlinechoices.com or www.aboutads.info/choices

7e. Other Tracking Technologies

In addition to cookies, we may use:

• Web Beacons (Pixel Tags): Small graphic images that help us track email opens and user behavior

• Session Recording: Tools that record user interactions to improve website usability

• Local Storage: Browser storage for app-like functionality

8. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8a. Access and Portability

You have the right to:

• Request a copy of the personal information we hold about you

• Receive your data in a structured, commonly used format

• Request that we transfer your data to another service provider

8b. Correction and Update

You have the right to:

• Update or correct inaccurate personal information

• Complete incomplete information

• Update your account details at any time through your account settings

8c. Deletion and Erasure

You have the right to:

• Request deletion of your personal information

• Request that we stop processing your data

• Close your account and have your data removed from our systems

Please note that we may need to retain certain information for legal or business purposes, such as transaction records, even after you request deletion.

8d. Objection and Restriction

You have the right to:

• Object to our processing of your personal information for marketing purposes

• Request that we restrict how we use your information

• Withdraw consent where we rely on consent to process your data

8e. How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: vidayogaph@gmail.com

• Mail: VIDA Wellness Corp, Arya Residences Arya Plaza Retail 2 Mckinley Parkway Cor. Rizal Drive Fort Bonifacio 1634 Taguig City Ncr, Fourth District Philippines

• In Person: Visit any of our studio locations

We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove that information from our systems.

For minors aged 13-17 who wish to participate in our classes, we require parental or guardian consent and may request additional information from the parent or guardian.

10. Data Protection and Security

While we implement robust security measures to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to:

• Using industry-standard encryption for data transmission

• Regularly updating our security practices

• Limiting access to personal information to authorized personnel only

• Training our staff on data protection and privacy best practices

• Conducting regular security assessments and audits

• Responding promptly to any security incidents

If we become aware of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable laws.

11. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy

• Post the revised policy on our website

• Notify you of material changes through email or prominent notice on our website

• For significant changes, we may seek your renewed consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Changes and clarifications will take effect immediately upon posting to the website, unless otherwise stated.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Information and Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: VIDA Wellness Corp

• Email: vidayogaph@gmail.com

• Phone: +63 927 147 3878

• Website: vidayogaph.com

• Studio Locations:

• BGC: The Plaza, Arya Residences, Tower 1, McKinley Parkway, Taguig City, 1634

• Alabang: Commercenter, Level 2, Alabang

• Rockwell: The Rockwell Club, Rockwell Center

• Clark: 100 House, Clark Freeport Zone

• Mailing Address: Arya Residences Arya Plaza Retail 2 Mckinley Parkway Cor. Rizal Drive Fort Bonifacio 1634 Taguig City Ncr, Fourth District Philippines

We value your privacy and are committed to addressing your concerns promptly and professionally. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

13. Additional Information for Specific Jurisdictions

13a. For Users in the European Economic Area (EEA)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority

• The right to data portability

• The right to object to automated decision-making and profiling

Our legal basis for processing your personal information includes:

• Contract Performance: To provide the services you've requested

• Consent: For marketing communications and certain data processing activities

• Legitimate Interests: To improve our services and protect our business

• Legal Obligations: To comply with applicable laws and regulations

13b. For Users in California

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected

• The right to know whether personal information is sold or disclosed

• The right to opt-out of the sale of personal information

• The right to non-discrimination for exercising CCPA rights

We do not sell your personal information to third parties.

13c. For Users in the Philippines

We comply with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. For questions specific to Philippine data privacy laws, please contact us using the information provided above.

14. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us, including:

• Social media platforms (Facebook, Instagram)

• Partner websites

• Payment processors

• ClassPass and other booking platforms

We are not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by VIDA.

15. Business Context and Data Use

VIDA is a wellness business operating yoga studios and providing related services. We process your personal information primarily to:

• Manage our customer relationships

• Deliver high-quality yoga and wellness services

• Build a community of wellness-focused individuals

• Improve health and wellness outcomes for our members

We treat your information with the care and respect it deserves, recognizing that your privacy is essential to building the trust necessary for a meaningful wellness journey.

Thank you for trusting VIDA with your personal information. We are committed to protecting your privacy while providing you with exceptional yoga, sculpt, pilates and wellness experiences.